Refunds & Complaints Policy — PayoutBangla (Bangladesh)

Refund or complaint? PayoutBangla reviews cases within 24–72 hours and resolves eligible requests within 3–7 business days — Secure KYC, Transparent fees.

Refunds & Complaints Policy — PayoutBangla (Bangladesh)

Last updated: 20 January 2026

If you face duplicate payment, non-delivery, or an issue from our side, your case may qualify for a refund—proof required. Most cases are reviewed within 24–72 hours, and if approved, we aim to resolve/refund within 3–7 business days.

Principles: Secure KYC • Transparent Fees • Fair Review

1) Scope & Definitions

  • Company: PayoutBangla (as defined on our website/policies)

  • Refund: Full/partial return of paid funds

  • Complaint: Service delay/charge/behavior issue

  • Dispute: Escalation via bank/wallet/card provider

2) Refund Eligibility

Usually eligible:

  • Duplicate payment (same order paid twice)

  • Service not delivered within stated timeframe

  • Wrong amount due to our error

  • Order cancelled by PayoutBangla for compliance/risk reasons

Usually not eligible:

  • Wrong blockchain address/network provided by customer (confirmed transfer)

  • Name/account mismatch leading to third-party holds/blocks

  • AML/high-risk flagged cases where required docs are missing/invalid

  • Non-refundable charges: network/processing/bank fees

3) Proof Required

Order ID/invoice + TXID/reference screenshots, receiver account/wallet, KYC docs (NID/Passport), short incident summary (date-time-amount).

4) How to Submit

Contact us → send Order ID + TXID + details → verification (24–72h) → resolution/refund (3–7 business days if approved) → status update via Email/WhatsApp.

5) SLA

Initial response: 0–24h | Investigation: 24–72h | Refund (approved): 3–7 business days | Third-party disputes: their SLA.

6) Refund Method

Same channel preferred. Cross-channel refunds may need extra KYC/fees. Network/bank/processing fees generally non-refundable.

7) Chargebacks/Disputes

Chargeback opened হলে case hold হতে পারে। আমরা evidence/logs দিই; third-party decision final। False claims হলে limitations/suspension হতে পারে।

8) Exceptions & Risk

Crypto transfer confirmed হলে সাধারণত irreversible। Wrong network/address recovery guaranteed নয়। High-risk cases-এ extra verification লাগতে পারে। Price volatility/network delay আমাদের নিয়ন্ত্রণের বাইরে।

9) Escalation

Support → Compliance Reviewer → Operations Lead → Management (Final)

10) Contact

Email: support@payoutbangla.com
Phone/WhatsApp: +8801992961481
Address: House- 32/A, Road-1, Shekhertek, Mohammadpur, Dhaka 1207
Contact: https://payoutbangla.com/contact-us

11) Links

Privacy: https://payoutbangla.com/privacy-policy
Terms: https://payoutbangla.com/terms-conditions